According to https://www.monroecounty.gov/dmv drivers, are required to make an appointment to apply for a CDL permit, Class D, DJ, M Learner Permit, or Upgrade to Enhance/Real ID. Other services are available for limited in-person transactions, by mail or online. Simple address changes, license renewal, registration renewal, registration or title replacement, request for driving abstract are available by mail, online, or limited walk-in availability until 3:30. Drivers surrendering plates are required to use dropbox during business hours.
https://dmv.ny.gov/more-info/all-online-transactions
